Frequently Asked Questions
Everything you need to know about shopping with Never Fully Dressed.
How long does shipping take and what are the costs?
We offer worldwide shipping. Standard UK delivery typically takes 3-5 working days, while international shipping can take 7-14 days depending on your location. Costs are calculated at checkout based on your delivery address.
What is your return policy?
We hope you love your purchase, but if not, you can return items within 28 days of receipt. Items must be in their original condition with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I find the right size for me?
Our pieces are designed to be inclusive and flattering. Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also checkout using PayPal, Apple Pay, or interest-free installment options like Klarna and Clearpay.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we have a very small window for changes. Please contact our customer service team immediately. If your order has already been dispatched, you will need to follow our standard return process.
Are your products sustainably made?
We are committed to improving our environmental impact. Many of our collections now feature recycled fabrics and organic cotton. We are constantly working with our suppliers to ensure ethical production standards across our entire range.